FAQs

What types of products do you offer?
At Hearthtops Store, we offer a wide range of gift products for families, including jewelry, accessories, home decor, and more.

Are your products made from high-quality materials?
Yes, we pride ourselves on sourcing the best quality materials for our products to ensure they are durable and long-lasting.

How long will it take to receive my order?
The delivery time will depend on your location and the shipping method you choose. We strive to process and ship all orders as quickly as possible, typically within 1-3 business days.

What payment methods do you accept?
We accept a variety of payment methods, including major credit cards and PayPal.

Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number that you can use to track your package online.

What is your return policy?
We offer a 30-day return policy for all our products. If you are not satisfied with your purchase, please contact us and we will be happy to help you with a return or exchange.

How do I contact customer service?
You can contact us through our website’s “Contact Us” page, by email, or through our social media channels.

Do you offer gift wrapping or personalized messages?
Yes, we offer gift wrapping services and can include personalized messages for your loved ones.

Are your products eco-friendly?
We strive to be environmentally conscious and offer eco-friendly products whenever possible. Please check our website for our current selection of eco-friendly products.

Which shipping options do you offer for your products?
We offer a variety of shipping options, including standard, expedited, and express shipping. The available options and delivery times may vary depending on your location.

How long does it usually take for orders to be delivered?
The delivery time will depend on your location, the shipping method you choose, and the processing time for your order. We strive to process and ship all orders as quickly as possible, typically within 1-3 business days.

Do you ship your products internationally?
Yes, we ship our products worldwide. Please note that international shipping rates and delivery times may vary depending on your location.

What payment methods are accepted on your website?
We accept a variety of payment methods, including major credit cards, PayPal, and other online payment platforms.

What is your policy on product returns?
We offer a 30-day return policy for all our products. If you are not satisfied with your purchase, please contact us and we will be happy to help you with a return or exchange.